Refund policy

We are committed to providing the best support on any issues that arise with Aucar products. 

Whilst we assist with after-sales, we would also require our customer’s cooperation and patience, especially on checking products, updating the device, providing Order number and details, car model, year, pictures of the dashboard, factory radio plug etc. Refusal to cooperate may affect your warranty.

All Returns, Refunds or Exchanges are subject to the following policy.

Aucar car infotainment systems are warranted for 12 months from the Date of order Delivery. Other products come with a 6 months’ warranty unless otherwise specified in the product description. No warranty on free gifts.

Warranty begins from the Date of Delivery of the order.

RETURNS POLICY:

All accessories, packaging, manuals etc. supplied along with the product must be returned with the product. Aucar reserves the right to deduct the cost of any such missing accessories, wires, harnesses etc. from the refund amount.

Refunds will be processed within 4 working days after confirmation, however, there might be a delay depending on the type of payment method used during initial payment. Once Aucar confirms the refund to be made, the customer will then have to follow up with their bank in case of any delays. 

REFUND POLICY:

Order cancellations

Orders can be cancelled before the order has been shipped or manufactured. Orders cannot be cancelled once the package have been shipped out.

Upon confirmation of cancellation, refund will be processed in 24-48 hours. however, there might be a delay depending on the type of payment method used during initial payment. Once Aucar confirms the refund to be made, the customer will then have to follow up with their bank in case of any delays.  

Important reminders

Please check the packaging before signing. If the package is damaged in transit, do not use it and make a note on the carrier’s way bill. Share pictures of the damaged box as evidence with us within 2 days at customerservice@aucarauto.com Subject: Order number ####

Once the correct package has been received please check contents to ensure there is no shortage of accessories. Report any shortages within 2 days at customerservice@aucarauto.com Subject: Order number ####

Do not return ship items without a ‘Return Approval’ from Aucar; failure to do so may result in the package being rejected and sent back to you at your cost.

After installation if the product is found to be faulty, please make a video or take pictures as evidence and share it with us at customerservice@aucarauto.com at the earliest. Do not uninstall it.

We are not responsible for defects arising out of improper or unprofessional installation. We suggest our customers to seek professional assistance before installation.

Installation/Uninstallation costs, taxes, duties etc. are to be borne by the customer. We are not responsible for any of these costs. Taxes maybe exempt while shipping back to our local warehouses.

Warranty is non-transferable, however, we are happy to provide technical support and suggestions on our products.

We reserve the right of final interpretation and modification.